By accessing the Website and/or using the Services each and any Customer agrees to follow and be bound by the privacy policy rules stated below.
Information We Collect and Use
When a person visits the Website, we automatically collect and store standard information, such as IP address, browser type, access time, etc. This information is gathered for internal Company use only. IP address is used to generate aggregate statistics of website exploitation. Browser type and access time are needed to improve quality of the content and increase effectiveness of our Support Team. We do not collect any personal information (e.g. name, e-mail address or phone number) unless a person is in restricted areas requiring such authentication or initiates contact with the representatives of the Company via phone or email, or provides personal information to the Company during contact with its representative via phone, email, internal messaging section or live chat.
Personal and Billing Information that You Provide
We collect and store personal information, such as name, e-mail address, phone numbers and billing address, provided via the registration form, as well as during direct communication of a person with a representative of the Company via phone, live chat or email before or after the registration process. Your personal information is collected and securely stored in our database for internal Company use only. You are required to give only valid information, which will be used to check your identity or verify your payment. Certain fields on the registration page, which are not marked with asterisk (*), are optional. Alternative phone numbers and/or e-mail addresses are needed for our efficient cooperation only.
The Company may use your email address to send any updates regarding these particular Terms and Conditions and other policies, agreements and other documents that regulate the use of the Website. By providing your contact information, such as email address and phone number, you give the Company the right to contact you to clarify the details of your order, verify your payment as well as to initiate contact with promotional purposes. You may unsubscribe from promotional emails by following the instructions in the emails you receive from the Company. You may request the Company to stop issuing calls with promotional purposes by sending an email at support@homeworksaid.com
The Company may request you to provide additional information aside from the information required in registration and order forms, in order to verify your identity or payment, received for your order. In case you refuse to provide such information, the Company may refuse to process and complete your Order.
If you fill in the billing information on the Website, your billing details will be received by the payment processor and used accordingly to process your payment. The Company representatives do not have access to your credit card information, it is received by the secure payment processor and used ONLY to process the authorized payment for your current order.
We do not share any of the personal information you provide with any third parties without your permission, received in written form. This regulation does not apply to personal and/or identifying information, provided in instructions necessary for completing your Order and/or additional materials and files (see subsection “Order Instructions and Additional Materials”).
You can remove your name and phone number from the Company‘s database by making correspondent changes in your profile. Other personal and sensitive information, including your email address and information about your orders, may be removed from the Company‘s database by your request in written from sent support@homeworksaid.com. If such request is received, the Company will remove your account and any personal information from its database within 14 days.
Order Instructions and Additional Materials
To assure proper completion of the Order, we share the instructions, provided in the Order form, and additional information, materials and files, uploaded to the Website or communicated to the Company through email address or internal messaging system (“Instructions”), with the third party, namely the executive(s) of your Order. The Company can make changes to the Instructions in the Order to remove any personal and/or identifying information; however, we cannot guarantee that all of such information will be removed. We encourage you to remove any personal or identifying information from Instructions prior to submitting them to the Company if you wish to keep that information confidential. By providing Instructions with personal or identifying information you agree to hold the Company harmless from any damage, inflicted by misuse of this information by the executive(s) of your Order.
Security of the Information
The Company has undertaken special security measures in order to securely store the information and protect users against loss, possible misuse or alteration of information we have collected from you. Registered users can request information update or change if any inaccuracy or mistakes are found in users‘ profiles.
