Refund Request for Unavailable Service Email

Description

“Love at first listen” is the only way to describe how you felt when you discovered the music streaming service SongThrong. You enjoy dozens of styles of music, from mainstream pop to industrial metal, and SongThrong has them all for only $9.99 per month. You can explore every genre imaginable, listening to as many tracks as you like for a fixed monthly fee. The service sounded too good to be true- and sadly, it was. The service was so unreliable that you began keeping note of when it was unavailable. Last month, it was down for all or part of 12 days- well over a third of the month. As much as you like it, you have had enough.Your task: Write an email to support@songthrong.com requesting a full refund. To get the $9.99 monthly rate, you prepaid for an entire year ($119.88) and you have been a subscriber for two months now. You know the service has been out for at least part of the time on 12 days last month, and while you did not track the outages during the first month, you believe it was about the same number of days.Make sure to include all the usual elements of an email, including a subject line.

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Routine Message Assignment
“Love at first listen” is the only way to describe how you felt when you discovered the music streaming
service SongThrong. You enjoy dozens of styles of music, from mainstream pop to industrial metal, and
SongThrong has them all for only $9.99 per month. You can explore every genre imaginable, listening to
as many tracks as you like for a fixed monthly fee. The service sounded too good to be true- and sadly, it
was. The service was so unreliable that you began keeping note of when it was unavailable. Last
month, it was down for all or part of 12 days- well over a third of the month. As much as you like it, you
have had enough.
Your task: Write an email to support@songthrong.com requesting a full refund. To get the $9.99
monthly rate, you prepaid for an entire year ($119.88) and you have been a subscriber for two months
now. You know the service has been out for at least part of the time on 12 days last month, and while
you did not track the outages during the first month, you believe it was about the same number of days.

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