CSIS 483 Liberty University Information Systems Deployment Phase Research Paper

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Running Head: CAPSTONE: DEPLOYMENT PHASE
Information Systems: Deployment Phase Assignment
Roberto Sanders
Liberty University: CSIS 483-D02
Dr. Eric Straw
29 November 2021
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CAPSTONE: DEPLOYMENT PHASE
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Table of Contents
Introduction…………………………………………………………………………………………………………………… 3
Inovating Healthcare Through Technology ……………………………………………………………………… 3
Biblical Worldview …………………………………………………………………………………………………………. 4
Screenshots of the Application Deployment ……………………………………………………………………… 6
Testing Evaluation Plan and Report ………………………………………………………………………………… 9
User Acceptance Testing Report…………………………………………………………………………………….. 10
Data Analysis……………………………………………………………………………………………………………….. 10
Deployment Plan and Report …………………………………………………………………………………………. 11
Conclusion…………………………………………………………………………………………………………………… 12
References …………………………………………………………………………………………………………………… 14
Appendix ……………………………………………………………………………………………………………………… 15
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Capstone: Deployment Phase
Introduction
In the computing field, there are diverse approaches that can be used to create reliable
solutions that meet the needs of the consumers. Software developers follow numerous
frameworks to ensure that the resulting solutions best match the current organizational and
consumer markets. When designing a software solution, the primary task is to gather
requirements from the target audiences. This stage is essential because it allows the underlying
developers to understand how the consumers perceive the underlying solutions. The initial
information forms the foundation for creating the ideal solutions. Information systems comprise
multiple elements that enhance data handling and processing. Furthermore, they are made
depending on the increasing demands of the consumers. Therefore, developers must understand
the best platforms to follow and utilize when creating software solutions to meet consumer
expectations.
Innovating Healthcare Through Technology
The proposed project involves developing and deploying a hospital web platform that
allows the patients to locate the services offered and book an appointment with the desired
doctors. The system was designed to facilitate the operations of a local facility which has grown
significantly over the past few years. The hospital has witnessed increasing demand for efficient
services focused on family interventions. Its previous experiences with such interventions have
enabled it to communicate with the various populations in delivering quality interventions. It is
worth mentioning that the hospital has expanded its operations to accommodate the increasing
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consumer and population demands in the past few years. The increase has been mainly
influenced by the rising demand for better quality services within the care setting focusing on
family interventions. Since its establishment, the facility has witnessed an increasing trend in
patients served per day. Its expansion to new facilities has helped it to segment services
according to the patient’s needs. However, the facility has faced numerous challenges in meeting
the increasing consumer demands due to its limited locations. Creating a web portal has come
from the desire to showcase the community from multiple dimensions, the services offered, and
how it is easy to communicate with a doctor (Garg, Brod & Gaspari, 2021). The system is based
on customized care delivery which is essential for better relationships with the target
communities.
Biblical worldview
The Bible teaches numerous lessons about honesty and good relationships with each
other. These teachings can be explored through the lens of the system to examine how it
complies with the general guidelines and principles. The Bible, for instance, teaches against
unfair treatment of the neighbors. Further, transparency is an essential value and virtue that the
Bible has constantly referenced. These values are reflected in the need for achieving the desired
goals in people relationships and management. It then follows that the development of the
underlying systems must meet the increasing demands from the consumers while maintaining the
core biblical teachings. These teachings reference the elements of ethics and virtues primarily.
Ethical and moral compliance teaches the community and developers the virtues of honesty and
transparency. This system has been developed to facilitate better people relationships through
constant communication and collaboration. Therefore, when designing the system, the primary
focus other than assisting patients in booking doctor appointments was to facilitate transparency
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in their overall interactions. Transparency supports honesty where the patients can communicate
and share information with their doctors accordingly.
This project involves the creation of an online portal to enable the patients to view the
services offered by the hospital, communicate with a doctor, and book an appointment. This
technology aligns with the desire to do well and help the needy, taught in the Bible. The system
is based on the ethical values defining the operations of the facility. Ethics is taught in the Bible
through Leviticus 25:14, which says, “and if you make a sale to your neighbor or buy from your
neighbor, you shall not wrong one another.” Additionally, the hospital will enhance patient
relationships through the system, essential for promoting wellness outcomes. For example, the
hospital is based on a superior framework for promoting transparency and honesty. These values
align with the biblical teachings about honesty and ethical connection with the consumers. In
Mathew 7:12, the Bible teaches about being fair, which aligns with transparency and openness as
shown in verse “…So whatever you wish, that other would do to you, also do to them, for this
law and the prophets”. These principles are intertwined within the facility’s operations, where the
primary focus is to create a reliable foundation for enhanced communication and relationships
with the patients.
It is worth mentioning that a holistic approach should be adopted when developing
software solutions. This approach ensures that the underlying systems and procedures guarantee
operational efficiency through transparency and ethical comp0liance. The Bible offers guidelines
ranging from the Ten Commandments to parables that govern how people should relate. These
guidelines have played a crucial role in developing a foundation for compliance based on the
general ethical and moral guidelines.
CAPSTONE: DEPLOYMENT PHASE
Screenshots of the application
Home page and appointment booking
Services
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Doctors
Facilities
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Pricing
The figure below shows the additional modifications made to the system which will
enhance the usability process. The improvements have been made to the booking use case. The
previous platform had a minimal booking area which omitted essential details about the users
and their underlying conditions. The new booking platform will have more information like the
address and date. In addition, the talk will comprise fields like area, city, state, and postal code to
facilitate specificity in the appointment and scheduling processes.
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Testing evaluation plan and report
The software in the context should meet the basic consumer requirements which align
with their expectations. The consumers will interact with the system to determine its usability
and the ability to meet their needs. The primary metrics and milestones that will be used to assess
the system’s effectiveness in meeting their demands will be locating the web portal, viewing the
available services, communicating with a doctor, and booking an appointment (Maramba,
Chatterjee & Newman, 2019). The web platform is simple for the patients since it has a
minimalistic design to enhance appointment booking. When testing the system’s effectiveness,
the developers must consider the user perceptions, usability, and ease of navigating the
interfaces. The system has maintained a minimalistic design where multiple functions are
contained within a common framework and interface. This minimal design has eliminated the
risks of confusion. The platform’s primary purpose is to allow the community to view the
available services and pricing while booking appointments with their doctors. The system will
enhance communication and collaboration with the doctors, which will promote service delivery
while facilitating sustainable interactions.
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User acceptance testing report
The figure below shows the test observations following the criteria defined above. In
addition, the site was tested for the core functionalities focused on meeting the appointment
needs (Hertzum, 2020). The attached worksheet shows the UAT tasks and their acceptance
criteria.
Project Name
Testing Start Date / Time
Testing End Date / Time
Name of Tester/s:
Test #
Description of tasks
Your Health Covered
1 Go to web portal
2 Scroll to services
3 Chose desired package
4 Click book appointment
5 Chat with nurse/practitioner
6 Create a user account
User Acceptance Testing Observation
Your Health Covered
24-Nov-21
25-Nov-21
Developer and Tester
Steps To Execute
Expected Results
Pass
Fail
Follow the web link
The link should direct users to the web portal
Pass
Click on Services
The link should land users on the services section pass
Scroll to pricing section
The pricing section is easily accessible and visible pass
Navigate on the appointment section The appointment section is correctly identified and easy
pass to use
Chat with doctor
The chat button is available after appointment
Fail
Navigate the website and click create account
User can create an account
Fail
Defect/Comments/Additions
The site is complete in most functions.
The majority of the fucntions are complete.
The site is ready for displaying pricing models
The appointment section is working
The chat button is still under constrcution.
This function is not yet developed
Data analysis
Throughout the development processes, numerous ideas have been witnessed which may
affect how the underlying system operates. It is essential to mention that the system’s success
depends on creating a reliable framework for enhancing user acceptance and usability. The
project in this context is meant to improve the overall interactions between the practitioners and
the patients. This interaction can be improved through an information system that will allow
patients to book appointments online while creating the ideal interaction platform with their
practitioners.
It is essential to appreciate that the system has enhanced this goal through continuous
development and patient connection. Therefore, the solution will be evaluated to meet the
desired demands that define the consumer and patient expectations. This stage will ensure that
the patients who are the primary users of the system provide the ideal details about the system’s
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effectiveness in meeting the desired goals. This data will be obtained through surveys where an
online questionnaire will be provided.
It is essential to note that the data collection process is expected to show that the system
is best meant to enhance the organizational operations focusing on care delivery. The hospital
currently delivers its services using a physical model. However, with the increasing consumer
demands, the hospital will increase the overall connection with the consumers, targeting patients
from more comprehensive locations. In addition, the data collected will enhance decisionmaking where the team and hospital will learn about the best areas to improve the core
operations executed within the facility.
Deployment plan and report
The deployment process is one of the essential areas which influence the decisions made
within the development processes. The relevant stakeholders must understand the best strategies
to ensure maximum returns and connection with the underlying patients in software
development. Currently, the facility does not have an online platform for assisting it in meeting
new clients and patients. Therefore, the deployment process will involve training the underlying
workers about the underlying system, its features, and the potential benefits that the organization
will achieve. The deployment plan will include a pilot initiative with a reliable framework for
enhancing testing and learning about the system’s acceptance in the workplace. The team will
follow a reliable framework to ensure that the system has been integrated into the workplace and
avoid resistance. Resistance to change will be handled through training and continuous
practitioner engagement with the system. Since most of the workers have been using localized
data management solutions, they may need additional training to exhibit the desired insight into
how the proposed solution operates.
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During deployment, the first step is to document the system. The system will be reported
to ensure that the patient needs have been captured and that the target users understand how to
perform various tasks like diagnostic. This step will involve the primary stakeholders where the
system will be adopted into the target environments. Throughout this step, the relevant
stakeholders, including the developers, testers, and users, will train the end clients about the
basic functionalities included in the solution. Likewise, the team will create an implementation
plan to facilitate the adoption into the new workplace (Panizzi, Genero & Bertone, 2020). The
adoption of the system will be based on the readiness of the target users. These users will involve
the workers and doctors. A training program will teach the users about the new system and its
features and functionalities.
The other stage will allow the developers and testers to observe the behavior of the users
and the system through a pilot study. This stage will ensure that the potential challenges that the
users may report are documented in readiness for correction and full deployment. A pilot plan is
essential because it allows the teams to segment the workplace and implement it in a selected
environment for observation and testing (Hain, Moutachaouik, Zakrani & Enaanai, 2017). After
the pilot stage is completed, the team will work towards implementing the system throughout the
organization. Finally, the team will work on the system, ensuring that the organization uses it to
perform the daily tasks. At this stage, all the potential errors and issues will be corrected. As a
result, the workers will have sufficient insight to work independently on the system without
necessarily requiring the input of the developers or testers.
Conclusion
The hospital will benefit from the system described above since it will reduce the total
time taken by patients to locate a doctor. The system will help the facility in creating an
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automated approach for handling patients. It will be easy for patients to book an appointment
through the web portal, saving them time for traveling to the facility. Further, the practitioners
will have limited time to explain the services offered since these details will be readily available
on the web portal. On the same note, the system will facilitate accessible communication
between practitioners and doctors. This feature is essential for follow-ups where the doctors will
be strategically positioned to meet the needs of the consumers once they have been treated. The
system aligns with the biblical principles of transparency, honesty, and fairness, which are the
foundations taught in the Bible.
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References
Garg, V., Brod, B., & Gaspari, A. A. (2021). Patch testing: Uses, systems, risks/benefits, and its
role in managing the patient with contact dermatitis. Clinics in Dermatology.
Hain, M., Moutachaouik, H., Zakrani, A., & Enaanai, A. (2017). A New Approach to MES
System Deployment. International Journal of Scientific Engineering and
Technology, 6(6), 198-202.
Hertzum, M. (2020). Usability Testing: A Practitioner’s Guide to Evaluating the User
Experience. Synthesis Lectures on Human-Centered Informatics, 13(1), i-105.
Maramba, I., Chatterjee, A., & Newman, C. (2019). Methods of usability testing in the
development of eHealth applications: a scoping review. International journal of medical
informatics, 126, 95-104.
Panizzi, M., Genero, M., & Bertone, R. (2020). Software system deployment process: A
systematic mapping study. In CIbSE (pp. 138-151).
CAPSTONE: DEPLOYMENT PHASE
Appendix
Source Code for the new page
Source code for the rest of the website
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