20.1 How are monologue presentations, guided discussions, and sales presentations alike and different? (LO 20-1)20.2 What are the four modes for openers? (LO 20-2)20.3 What does maintaining eye contact and smiling do for a presentation? (LO 20-520.5 Why should you plan a strong close, rather than just saying, “Well, that’s it”? (LO 20-220.6 Why does an oral presentation have to be simpler than a written message to the same audience? (LO 20-2)20.7 What are the advantages and disadvantages of using humor? (LO 20-2)
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