Central Michigan University Critique of Maya Bernard Resume Discussion

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Erin Wentley
ORLANDO, FL
(407)-579-1055
erin.wentley@gmail.com
Summary of Qualifications
Recent college graduate with proven capabilities in employee training, customer relations, and
intercultural communication skills. Demonstrated ability to create visually appealing designs for the
workplace, with strong grammar and editing skills.
Education
AUGUST 2018 – MAY 2022
University of Central Florida, Orlando, FL- Human Communication BA, Art History
Minor
College of Sciences, Cumulative GPA: 3.37
Experience
JULY 2021 – PRESENT
Walt Disney World Resort, Orlando, FL- Merchandise Associate and Trainer

Operated register to conduct sales transactions

Instructed guests in operating rented mobility

Trained new cast members on location operations
DECEMBER 2016 – OCTOBER 2021
Universal Studios Florida, Orlando, FL- Merchandise Associate

Operated register to conduct sales transactions

Implemented organizational methods whilst stocking perishable items
MAY 2021 – AUGUST 2021
NXLevel Solutions, Lambertville, NJ – Remote Marketing Intern

Created posters and flyers using the Adobe Design Suite

Managed client profiles using LinkedIn Sales Navigator

Worked closely with the marketing team to organize regular email-based newsletters
Skills




Adobe InDesign
Adobe PhotoShop
Microsoft Suite
Google Suite




Creative writing
Detail-oriented
Teamwork
Time Management
M AYA B E R N A R D
CUSTOMER SUPPORT AGENT
DETAILS
PROFILE
ADDRESS
Enthusiastic and seasoned Customer Service Associate, dedicated to providing
2110 Penny Lane
Kissimmee, 34741
United States
excellent service with a smile. My experience in the restaurant and hospitality
business makes me a great candidate. I have the ability to make real connections,
work as a leader or team member, and get the job done.
PHONE
3216665508
EMPLOYMENT HISTORY
EMAIL
mayabernard3@gmail.com
Trainer/Shift Manager, Panera Bread
Orlando
Aug 2017 — Jul 2020
LINKS
Linkedin
SKILLS
Communication Skills
• Responsible for store maintenance
• Responsible for handling customer complaints
• Running the open and night shift





Inputting beginning and end of day paperwork
Managing employee hours and breaks
Trained new employees
Boost team morale
Achieved 2 promotions
Customer Service
Employee Training
Quick Service Associate, Universal Studios Orlando
Orlando
May 2021 — Present
Ability to Work in a Group
• Cross-trained for mobility
• Responsible for handling cash, food, and drinks
HOBBIES
• Communicating with chefs and cooks for accommodations
Crocheting
Traveling
• Knowledgeable about current theme parks news
• Handling customer complaints
• Upselling and making reservations
Holistic creations
EDUCATION
Oak Ridge High School
Orlando
Aug 2014 — May 2019
Graduated from the Honor Society and was dual-enrolled at Valencia.
AA, Valencia College
Orlando
Jun 2018 — Dec 2020
Human Communication, University of Central Florida
Orlando
Jan 2021 — Present
Human Communication with a focus on the business and professional track.
EXTRA-CURRICULAR ACTIVITIES
Community Volunteer, UAP
Orlando
Mar 2018 — Jul 2018
United Against Poverty is a wonderful asset to my community. It is a low-income
grocery store that would take food donations from large companies such as Publix.
During my time volunteering here, my duties were to:
• Create accessibility to the food on the shelves
• Stock, organize and replace food
• Help out new customers

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Tags:
employee training

intercultural communication

customer relations

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