Aviation Institute of Maintenance Dallas Communication Skills Discussion



Effective communication has three components: purpose, audience, and  perception. Purpose (what you want to convey with your message) and  audience (understanding the audience through thorough audience analysis)  are within your control as the communicator. Perception, however, is up  to the audience. That’s not to say the communicator does not have  control over perception because they certainly do. That’s where  intention comes in. The intention of your message is incredibly  important as it helps direct the audience’s perception. Word choice,  voice inflection and body language, and use of punctuation and visual  assistants (emojis, gifs, photos, and mechanical emphasis) all help  guide audience perception of a message. 
1. In effective communication, which is more important: intention of communicator or perception of audience? Why?
2. How important is it to guide the intention of a message? Does it  make a difference if the message is verbal, verbal and visual, or  written?
3. What do you do to make sure your messages are perceived as  intended? Consider verbal only messages (phone or recorded voice  messages), verbal and visual messages (real-time/in-person or video  recorded messages), and written only messages (emails, text, instant  messages, etc.).
4. Have you ever experienced a situation where your message was not perceived as intended? Discuss.

verbal and visual messages

communication skills


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